Refund Policy

1. Scope of Application


This Refund Policy applies to all products and services purchased through our official channels, including online orders, in-store purchases, and authorized distribution partners.

2. Eligibility for Refund


Refunds may be considered under the following conditions:

  • Product defects, quality issues, or damage upon receipt.
  • Incorrect items delivered (wrong model, size, color, or quantity).
  • Failure to deliver within the promised timeframe.
  • Other situations required by applicable consumer protection laws.

Refunds are generally not available for:

  • Normal wear and tear or misuse of the product.
  • Products used, damaged, or altered by the customer.
  • Custom-made, personalized, or non-returnable items.
  • Perishable goods that have expired or been opened.
  • Digital products, downloads, or services once accessed or activated.

3. Refund Time Limit


Requests must be submitted within 7–15 days from the date of receipt (depending on product type and local laws).

4. Return Process


  1. Contact customer service to submit a refund request with proof (order number, photos/videos of issues).
  2. Wait for approval and return instructions.
  3. Return the product in its original packaging with all accessories.
  4. After inspection and confirmation, we process the refund.

5. Refund Method & Timeline


  • Approved refunds will be returned to the original payment method.
  • Processing time: 3–10 business days after receiving and verifying the returned item, depending on the payment platform or bank.

6. Shipping & Fees


  • Returns due to quality or delivery errors: shipping costs borne by us.
  • Returns due to customer reasons (change of mind, wrong choice): shipping costs borne by the customer.

7. Final Interpretation


We reserve the right to interpret and update this policy without prior notice. Updates will be posted on our official website or platform.